Question 1

Can my battery still be stolen now that I have protected it with a Lockride?

Accepted Answer

Yes unfortunately it is. The Lockride battery lock serves as extra protection against theft, but your battery can still be stolen. Thieves can be persistent and try to get their hands on your battery in any way possible. Do you park your bicycle for a longer period of time? Then we recommend removing the battery from the bicycle.

Question 2

Do I need to insure my bicycle and battery against theft?

Accepted Answer

We recommend taking out bicycle insurance that also insures your battery. If someone has their sights set on your battery, they will always find a way to steal the battery or bicycle.

Question 3

Which battery lock do I need for my bicycle?

Accepted Answer

Select your e-bike in the selection aid and find the matching lock. The link to the selection aid can be found at the bottom of the footer of each page:

Question 4

Can I install the battery lock myself?

Accepted Answer

All our locks can be installed yourself using our manuals . If you cannot find a solution, you can always contact one of our dealers .

*To install the Model X for Carqon, we recommend that you have this done by a dealer. A large part of the bicycle must be taken apart for installation.

Question 5

Where can I track my order?

Accepted Answer

If you have your tracking code and zip code at hand, you can track your shipment here .

Question 6

How can I return a product?

Accepted Answer

If you purchased a Lockride through our webshop, you can send an email to info@lockride.nl and we will send you a shipping label. After receiving your package, we will refund the purchase amount. The Lockride must be unused or undamaged.

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